Detroit Casino Slots Stole Player’s Cash, Literally

When we play the casino slots, we’re generally aware that there’s a good chance the machine will steal our money. Responsible players know that gambling should be viewed as a form of entertainment, since the odds are never in our favor. But when a glitch causes the slots to literally steal a player’s cash, there’s a whole other mood that veils the atmosphere.

That’s precisely what happened this week at Detroit’s MotorCity Casino Hotel earlier this week. Players who were seated at the establishment’s slot machines were able to insert cash, spinning the reels to their heart’s content, but when they pressed the button that should have delivered a cashout ticket, nothing happened.

WDIV-TV Local 4 News out of Detroit first broke the story when several irate players contacted the media network, saying they had already been left waiting inside the casino for their payouts for several hours.

Casino Blames Technical Glitch

MotorCity confirmed the story, telling reporters that a glitch in their casino slots software had caused the problem. Officials said the glitch resulted in a failure in the ‘ticket out system‘. Technicians from the slot machine’s vendor were called to the scene, and immediately went to work to fix the malfunction, but it took hours to resolve the issue.

Casino slots glitch traps players money for hours Casino slots glitch traps players money for hours, image WDIV-4

During that time, WDIV-TV reported that players were advised by the casino’s staff not to leave the slot machines in which their money was essentially trapped. After awhile, that news didn’t sit too well with the casino’s patrons, who were forced to remain by their respective machines as after hour after hour slowly ticked by.
With nothing better to do, several of the players contacted the news station to make them aware of the situation, which prompted WDIV-TV to send a reporter to the scene. They eventually learned that the problem had been resolved – for the most part. Players were finally able to print their cashout tickets, but not all of the casino slots were reopened for business.

MotorCity Casino asked players to resume game play on the first-floor slot machines only, closing off access to all other slots areas until it was confirmed that the ticket out system was running properly throughout the vast gambling hall. An associate with the casino offered apologies for any inconvenience caused by the mishap.

About MotorCity Casino

The casino’s parent company, IH Gaming (d.b.a. Detroit Entertainment, LLC) spent $825 million to construct the massive MotorCity Casino Hotel in Detroit, Michigan, which held its grand opening in 1999. The facility encompasses a 100,000 square foot gaming floor complete with approximately 3,000 casino slots, 59 table games and a pair of live poker rooms.

The property’s AAA Four Diamond luxury hotel, opened in 2007, features 400 guest rooms and suites. The resort property is also home to a 2,400-capacity live music theater called Sound Board, 67,000 square feet of meeting and convention space, a 13,000 square foot spa and multiple dining options, including an upscale restaurant, buffet, diner and deli.

MotorCity Casino Hotel is one of three casino hotels located in Detroit, MI, along with MGM Resort‘s MGM Grand Detroit, which also opened in 1999, and JACK Entertainment‘s Greektown Casino Hotel, which opened the following year.

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